Returns & Refunds

Our promise

We want you to love your Kalmeris jewellery. If something is not right, we are here to help.

Items without personalisation: 30 days to change your mind

You can return items without personalisation within 30 days of delivery, without giving a reason. This is more generous than the law requires: it includes your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013.

Tell us within 30 days of delivery by emailing Support@kalmeris.com with your order number.
Send the item back within 14 days of telling us. We will email you the return address.
Items should be unworn, in their original condition and packaging.
Return postage for a change of mind is paid by you. We recommend a tracked service, as the parcel remains your responsibility until it reaches us.

Personalised items

Pieces with birthstones you chose are made to your specification. Under the Consumer Contracts Regulations 2013, they cannot be returned for a change of mind. This includes choosing the wrong size, so please check our Ring Size Guide before ordering.

Personalised items are of course still covered if they are faulty, damaged or not as described: we will always find a solution, either a replacement or a refund.

Faulty, damaged or wrong item

If your item arrives faulty, damaged or is not what you ordered, email Support@kalmeris.com within 30 days of delivery with your order number and a photo. We will offer a replacement or a full refund, and we cover any return postage. After 30 days, our 12-month guarantee applies.

12-month guarantee

Every piece is automatically guaranteed for 12 months from delivery against manufacturing defects. There is nothing to register and no certificate needed: your order confirmation is your proof of purchase.

These commitments are in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected.

"Buy 1, get the 2nd free" orders

If you return only one item from an order that used this offer, the offer no longer applies to the item you keep. Your refund will be the amount you paid, minus the standard price of the item you keep.

Refunds

We refund you within 14 days of receiving the returned item (or proof that you have sent it back). Refunds go to your original payment method. For a cancellation, we refund the price of the item and the original delivery cost (delivery is free on all UK orders).

We may reduce the refund if an item shows signs of handling beyond what is needed to inspect it.